You can ask us at any time to close your Smart Stars account and delete the data we are not required by law to keep. This page tells you how to ask, what goes, and what stays.
How to ask
- Send an email to info@smartstars.info with the subject Delete my account, or come to the school office and ask in person.
- Tell us your name and your child's Student ID (for example SS‑1007), so we delete the right account and not somebody else's.
- We confirm it is really you — usually by calling the telephone number the school already holds for your family.
- We delete the account and confirm to you in writing.
We complete the request within thirty days, and usually in a few working days. There is no charge.
What is deleted
- Your sign‑in account and its session.
- Your profile: your name, telephone number and email address.
- Messages and feedback you sent through the app or the portal.
- Your replies to school events.
- Photographs of your child held in the app.
- Daily class notes about your child, once the school year is closed.
What we must keep — and why
- Invoices, receipts and payments. Tanzanian tax and company law requires a school to keep its financial records for a set number of years. We cannot delete them on request, even after a child has left.
- The pupil's enrolment record — name, class and the dates of joining and leaving — as the school's own register.
These records are locked away from day‑to‑day use: they stay in the accounts and the register, not in the app, and no new notifications or messages are sent to you.
If you only want part of it removed
You do not have to close the whole account. You can ask us instead to:
- remove your child's photographs and stop taking new ones;
- correct a name, a date of birth or a telephone number that is wrong;
- stop sending you notices of a particular kind.
Ask at the office or by email; the same address and the same thirty days apply.
Deleting the app
Removing the app from your phone does not delete your data — it only removes the app. To delete the data, send the request above.
Futa akaunti yako
Unaweza kuomba wakati wowote tufunge akaunti yako ya Smart Stars na kufuta taarifa ambazo sheria hairuhusu kuzihifadhi.
Jinsi ya kuomba: tuma barua pepe kwa info@smartstars.info yenye kichwa Delete my account, au fika ofisini. Taja jina lako na namba ya mwanafunzi (mfano SS-1007). Tutathibitisha ni wewe kwa kupiga simu kwenye namba tuliyonayo, kisha tunafuta na kukujulisha. Hufanyika ndani ya siku thelathini, bila malipo.
Kinachofutwa: akaunti yako ya kuingia, wasifu wako (jina, simu, barua pepe), ujumbe uliotuma, majibu ya matukio, picha za mtoto wako, na madokezo ya kila siku baada ya mwaka wa masomo kufungwa.
Kinachobaki kwa mujibu wa sheria: ankara, risiti na malipo — sheria ya kodi ya Tanzania inatutaka kuhifadhi kumbukumbu za fedha kwa miaka fulani; na kumbukumbu ya usajili wa mwanafunzi (jina, darasa, tarehe ya kujiunga na kuondoka).
Kufuta programu kwenye simu hakufuti taarifa zako; lazima utume ombi.